I wanted to love it. But couldn’t I wanted to love this place because of its location. View and locating is everything 5 out of 5 but please be aware transportation is an issue here and the hotel won’t explain that to you when you call. Worst food I ever had in a trip and if you staying at the villa bring a bucket. Water pressure sucks and it will take hours to take a shower. Not worth it. Will not be returning. Service is great and they try to serve you with the little they have. This place needs a major upgrade. Different chef and fix the transportation issue maybe then I will return for now it’s a no go

Disappointed I have been here multiple times and have always been impressed with rooms & service. Granted, we’re in a COVID world now, but this is the first time I’ve been disappointed with our room at Mia Reef (and formerly Avalon). The amenities are less than “normal” but, I suppose that’s to be expected. Our Deluxe Ocean view room is the smallest I’ve experienced here. Thank goodness, with our large group of 12 (!!) ours is the worst room. General Manager, Alberto, shows no empathy for our disappointment. First time I have had any disappointment here. ☹️

Absolutely wonderful vacation! Can't wait to go back! I visited Mia Reef for a bachelorette trip. We had an amazing time. The staff is so nice and friendly. They were there to help us with anything we needed but also to join in on a good laugh. Rodrigo, Jorge, Hans, Benjamin,

Playa hermosa Todo el personal es espectacular, Nos trataron increíble, Paco y Benjamín en la animación, Rodrigo en las noches con la música, José que siempre estuvo al pendiente de que nos hacía falta. Ilse con el servicio en la playa! Los chicos del bar con sus cócteles riquísimos ! Tuvimos unos días súper agradables a pesar de estar en pandemia, todos siempre con las medidas necesarias para cuidarnos. La comida súper rica y la playa del hotel simplemente es hermosa! Un lugar al que volver en isla mujeres definitivamente.

ROMANTIC AND BEAUTIFUL We were there for first time everything was great due to the covid everything is reduced but the staff was great the bartenders and the sexi Roger the DJ y el chocolate Benjamin were awesome we absolutely love them the beach is wonderful we definitely going back i hope to see all you guys next year juan oviedo

Awesome as usual! We have visited Mia Reef every year for 7 years and still love it. It was scaled back this year due to Covid so they definitely are working with a smaller staff and way smaller menu. However, it was still great! All the bartenders were their same happy selves like Luis Arias, Saul and of course Nico and Roberto were awesome servers. The entertainment staff worked hard to entertain the few people that were there. We absolutely loved Roger and Benjamin!! We will see you all next year ❤

Vacaciones en el Mia Excelente servicio y una estupenda atención por parte de todo su personal, magníficas instalaciones así como una gran variedad de excelentes alimentos y una gran calidad humana en sus meseros, claro ejemplo el de Mike 👍

Hotel has gone downhill Seems like this place has gone downhill since we visited last year. We stayed in the hotel this year instead of a Villa. Our room was small and very out dated. The dressers would tip forward when being used. Shower was cold and had just a trickle of water. (Heard others complaining about this also). Toilet would barely flush. The grounds were not kept as nice as they were last year. Dirty napkins and dishes were left out on the beach chairs from the night before. Some of the beds on the beach were roped off/out of service. Never saw the outdoor restaurant connected to the hotel open. The taco shack is only open a couple days a week now. The buffet had more food options than I was expecting from reading some of the reviews on here. The beach is the best part of this hotel. The water is beautiful and shallow. There is a small area that is good for snorkeling on the other side of the bridge. It is easy to set up a COVID test and the price was reasonable. Our taxi got stuck in the sand in front of the hotel the day we arrived. We had to get out and carry our luggage across the bridge and up to the hotel. The next day or the day after we were not able to leave with our golf cart for several hours because they were trying to fix the sand at the entrance. We were able to get a good deal on this hotel. Less than $300 US per night for 3 people. It is not worth paying anymore than that. I think we will look elsewhere on our next trip to Isla Mujeres.

Un paraíso! La playa es increíblemente hermosa además es segura para los niños! La comida es deliciosa! Todo el tiempo se siente la calidez en el trato por parte de todo el personal, te sientes en familia! También tuve la oportunidad de disfrutar de un masaje con Claudia en el spa y salí como nueva...toda una profesional! Por supuesto que regresaremos!!!

Mia Reef is wonderful Mia Reef is a great place for relaxation. It is quiet, compact, and very friendly. We enjoyed meeting staff and visitors around the pool bar! Hans, Sheyra, Luis and crew helped us relax. While Sexy Roger and Chocolate Benji kept us engaged with music, games, and frivolity! We will definitely return to Mia Reef.